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Welcome to Host24.am․ This Service Agreement is a legally binding contract between Host24.am and you, the customer. By using our services, you agree to be bound by the terms of this Agreement. If you do not agree to these terms, you must discontinue the use of our services.

1. Definitions

• Service(s): Web hosting, domain registration, server management, and other related services provided by Host24.am.
• Customer: Any individual or organization who uses, subscribes to, or purchases services from Host24.am.
• Account: The online account created by the customer, through which they access and manage the services provided by Host24.am.
• Website: The website available at www.host24.am, through which Host24.am offers its services.

2. Account Registration

2.1 Eligibility:
To register an account and use Host24.am services, you must be at least 18 years old or have reached the legal age of majority in your jurisdiction. By creating an account, you confirm that you have the authority to enter into this Agreement.

2.2 Account Information:
You agree to provide accurate, current, and complete information during registration and to update this information as necessary to keep it accurate. Failure to maintain accurate information may result in the suspension or termination of your account.

2.3 Account Security:
You are solely responsible for maintaining the confidentiality of your account login details (username and password). You must immediately notify Host24.am of any unauthorized use of your account.

3. Services Provided

3.1 Web Hosting:
Host24.am offers web hosting services, including shared hosting, VPS hosting, and dedicated servers. The scope of each hosting service is detailed on our website.

3.2 Domain Registration:
Customers can register domain names through Host24.am. Domain registration is subject to availability and is governed by ICANN policies.

3.3 Server Management:
Host24.am offers managed and unmanaged server solutions. The level of management provided varies depending on the selected plan, as described on the Host24.am website.

4. Service Level Agreement (SLA)

4.1 Uptime Guarantee:
Host24.am guarantees 99.9% uptime for all hosting services. Downtime caused by planned maintenance or factors outside of our control (e.g., network outages) is excluded from this guarantee.

4.2 Remedies for Downtime:
If the service availability drops below the guaranteed level, Host24.am may, at its sole discretion, offer compensation in the form of service credits. These credits may not exceed the amount paid by the customer for the affected service.

5. Payment and Fees

5.1 Billing Cycle:
Host24.am offers monthly, quarterly, and annual payment cycles. Payments for services are made in advance for each payment cycle.

5.2 Payment Methods:
Host24.am accepts various payment methods, including credit and debit cards (Visa, Mastercard, ArCa) and bank transfers. All payments must be made in the currency specified on the account.

5.3 Late Payments:
If payment is not received by the due date, Host24.am reserves the right to suspend or terminate services. Late payments may incur additional fees as described on our website.

5.4 Price Changes:
Host24.am reserves the right to change the pricing for services at any time. Customers will be notified of price changes at least 30 days in advance. Price changes will not affect services that have already been paid for.

6. Customer Responsibilities

6.1 Acceptable Use Policy:
You agree to use Host24.am services only for lawful purposes. The following activities are prohibited:

• Distribution of harmful software or malicious code.
• Hosting content that infringes intellectual property rights.
• Hosting or promoting illegal activities, including (but not limited to) hacking, phishing, or spamming.
• Engaging in any activity that disrupts or damages Host24.am servers, network infrastructure, or service use by other customers.

6.2 Data Backup:
While Host24.am may offer backup services, you are solely responsible for maintaining up-to-date backups of your data. Host24.am is not responsible for data loss.

7. Termination and Suspension

7.1 Termination by Customer:
You may terminate your services with Host24.am at any time by providing written notice through your account dashboard or by contacting our support team. No refunds will be provided for prepaid services unless otherwise stated in our refund policy.

7.2 Termination by Host24.am:
Host24.am reserves the right to terminate or suspend your services immediately, without prior notice, if you violate this Agreement or engage in prohibited activities. In the event of termination for cause, no refund will be provided.

7.3 Refund Policy:
Our refund policy is detailed on our website. Customers may be eligible for refunds based on specific conditions, including dissatisfaction within the first 30 days for new hosting accounts. Domain registration fees are non-refundable.

8. Limitation of Liability

8.1 No Warranties:
Host24.am provides its services "as is" and "as available." We do not make any warranties, whether express or implied, regarding the services provided, including but not limited to warranties of merchantability or fitness for a particular purpose.

8.2 Limitation of Liability:
To the maximum extent permitted by law, Host24.am, its affiliates, and its employees shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services. This limitation applies even if we have been advised of the possibility of such damages.

8.3 Force Majeure:
Host24.am will not be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure results from circumstances beyond our reasonable control, including natural disasters, war, strikes, or government actions.

9. Intellectual Property Rights

9.1 Ownership of Content:
Host24.am does not claim ownership over any content, data, or files that you upload to our servers. However, by using our services, you grant us a non-exclusive license to store, copy, and distribute your content as necessary to provide the services.

9.2 Third-Party Content:
Host24.am may provide links or access to third-party services. We do not endorse or assume responsibility for any third-party content or services.

10. Indemnification

You agree to indemnify and hold harmless Host24.am, its employees, officers, and affiliates from any claims, damages, or liabilities arising from your use of the services, violation of this Agreement, or infringement of any third-party rights.

11. Changes to the Agreement

Host24.am reserves the right to modify this Agreement at any time. Any changes will be posted on our website, and you will be notified via email. Your continued use of the services after the effective date of any changes constitutes acceptance of the revised Agreement.

12. Governing Law

This Agreement is governed by the laws of the Republic of Armenia, without regard to its conflict of laws principles. Any disputes arising under this Agreement will be subject to the exclusive jurisdiction of the courts located in Yerevan, Armenia.

13. Miscellaneous

13.1 Severability:
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.2 Entire Agreement:
This Agreement, together with our Privacy Policy and other policies posted on our website, constitutes the entire agreement between you and Host24.am regarding the use of our services.

13.3 No Waiver:
The failure of Host24.am to enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.

Contact Information

If you have any questions or concerns regarding this Agreement, please contact us:

• Email: [email protected]
• Address: Abovyan str. 12, Yerevan, Armenia

By using Host24.am services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

This Personal Data and General Confidentiality Agreement ("Agreement") outlines how Host24.am ("we," "us," "our") collects, processes, uses, and protects personal data, and details the confidentiality measures in place. By using our services, you agree to this Agreement. If you do not agree with the terms of this Agreement, you must discontinue the use of our services.

1. Definitions

• Personal Data: Any information that can be used to identify an individual, such as name, email address, physical address, phone number, IP address, payment information, and other identifiable data.
• Confidential Information: All information disclosed by one party to the other that is identified as confidential, or that should reasonably be understood to be confidential based on its nature.
• Processing: Any operation performed on personal data, including collection, storage, modification, retrieval, and deletion.
• Customer: Any individual or entity that uses, subscribes, or purchases services from Host24.am.

2. Collection of Personal Data

2.1 Information We Collect:
Host24.am collects the following types of personal data when you use our services:

• Account Information: Name, email address, phone number, billing details, and other registration information.
• Usage Information: IP address, browser type, device information, access logs, and other technical data related to your use of the website and services.
• Payment Information: Credit card details, bank account information, and payment transaction data when you make a purchase or subscribe to our services.
• Communication Data: Any data you provide through customer support interactions, emails, or forms.

2.2 Third-Party Data Collection:
We may receive personal data from third parties, such as payment processors, domain registries, and affiliate marketing partners, that is necessary to provide our services.

3. Use of Personal Data

3.1 Purpose of Processing:
We process personal data for the following purposes:

• Service Provision: To provide, maintain, and improve our web hosting, domain registration, and server management services.
• Billing and Payment: To process transactions, manage billing cycles, and prevent fraud.
• Account Management: To manage customer accounts, communicate important updates, and handle support requests.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3.2 Marketing Communications:
With your consent, we may use your email address and other contact information to send you newsletters, promotions, or updates. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in the email or contacting our support team.

4. Sharing of Personal Data

4.1 Third-Party Service Providers:
We may share personal data with third-party service providers (e.g., payment processors, domain registrars, cloud providers) to perform essential functions related to our services. These third parties are contractually obligated to protect your data and use it only for the intended purposes.

4.2 Legal Obligations:
We may disclose personal data if required to do so by law or in response to valid requests by government authorities (e.g., law enforcement or regulatory agencies).

4.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such changes and your rights in relation to the transfer.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Agreement or to comply with legal obligations. If you close your account, we will delete or anonymize your data, except where retention is required for legal purposes (e.g., tax compliance).

6. Confidentiality Obligations

6.1 Obligation of Confidentiality:
Both Host24.am and the customer agree to maintain the confidentiality of all confidential information disclosed during the course of service provision. Neither party will disclose or use confidential information for any purpose other than to fulfill its obligations under this Agreement.

6.2 Exclusions from Confidential Information:
Confidential Information does not include information that:

• Is publicly available or becomes publicly available without breach of this Agreement;
• Is independently developed by the receiving party without reference to the confidential information;
• Is disclosed to the receiving party by a third party without restriction and without breach of any confidentiality obligations.

6.3 Disclosure by Law:
If required by law, either party may disclose confidential information but must provide notice to the other party before doing so, unless legally prohibited from doing so.

7. Data Security

7.1 Security Measures:
We take reasonable and appropriate measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption: Personal data in transit is protected using encryption technologies (e.g., SSL/TLS).
• Access Control: Access to personal data is restricted to authorized personnel who require the data to perform their job functions.
• Regular Audits: We regularly review our security practices and infrastructure to identify and mitigate vulnerabilities.

7.2 Customer's Responsibility:
You are responsible for maintaining the security of your account, including keeping your password confidential. You must notify Host24.am immediately if you suspect any unauthorized access to your account.

8. Data Subject Rights

You have the following rights concerning your personal data:

8.1 Right to Access:
You have the right to request a copy of your personal data held by Host24.am.

8.2 Right to Rectification:
You have the right to request that we correct any inaccuracies or update your personal data.

8.3 Right to Erasure:
You have the right to request the deletion of your personal data, provided we are not required to retain it for legal purposes.

8.4 Right to Restrict Processing:
You have the right to request that we restrict the processing of your personal data under certain conditions.

8.5 Right to Data Portability:
You have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format.

8.6 Right to Object:
You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at [email protected].

9. Cross-Border Data Transfers

Host24.am operates globally, and personal data may be transferred to and processed in countries outside your home jurisdiction, including jurisdictions that may not have equivalent data protection laws. By using our services, you consent to the transfer of your personal data to such jurisdictions.

We ensure that appropriate safeguards are in place to protect personal data transferred outside of your jurisdiction, such as standard contractual clauses approved by relevant regulatory authorities.

10. Cookies and Tracking Technologies

Host24.am uses cookies and other tracking technologies to enhance your experience on our website and to gather analytical data. Cookies are small files stored on your device that help us remember your preferences and improve our services.

10.1 Types of Cookies Used:

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Help us analyze site performance and usage.
• Functional Cookies: Remember your preferences and settings.
• Advertising Cookies: Used for marketing and promotional purposes.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

Our forms are protected by Cloudflare Turnstile, which checks that a visitor is human without showing a challenge. For this purpose Cloudflare processes limited technical data under the Cloudflare Turnstile Privacy Addendum.

11. Changes to This Agreement

Host24.am reserves the right to modify this Agreement at any time. Changes will be posted on our website, and you will be notified via email or through your account. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Agreement.

12. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of Armenia, without regard to its conflict of laws principles. Any disputes arising under this Agreement will be subject to the exclusive jurisdiction of the courts located in Yerevan, Armenia.

13. Contact Information

If you have any questions about this Agreement or our data privacy practices, please contact us:

• Email: [email protected]
• Address: Abovyan str. 12, Yerevan, Armenia

By using Host24.am services, you acknowledge that you have read, understood, and agree to be bound by this Personal Data and General Confidentiality Agreement.