Personal Data and General Confidentiality Agreement

This Personal Data and General Confidentiality Agreement ("Agreement") outlines how Host24.am ("we," "us," "our") collects, processes, uses, and protects personal data, and details the confidentiality measures in place. By using our services, you agree to this Agreement. If you do not agree with the terms of this Agreement, you must discontinue the use of our services.

1. Definitions

• Personal Data: Any information that can be used to identify an individual, such as name, email address, physical address, phone number, IP address, payment information, and other identifiable data.
• Confidential Information: All information disclosed by one party to the other that is identified as confidential, or that should reasonably be understood to be confidential based on its nature.
• Processing: Any operation performed on personal data, including collection, storage, modification, retrieval, and deletion.
• Customer: Any individual or entity that uses, subscribes, or purchases services from Host24.am.

2. Collection of Personal Data

2.1 Information We Collect:
Host24.am collects the following types of personal data when you use our services:

• Account Information: Name, email address, phone number, billing details, and other registration information.
• Usage Information: IP address, browser type, device information, access logs, and other technical data related to your use of the website and services.
• Payment Information: Credit card details, bank account information, and payment transaction data when you make a purchase or subscribe to our services.
• Communication Data: Any data you provide through customer support interactions, emails, or forms.

2.2 Third-Party Data Collection:
We may receive personal data from third parties, such as payment processors, domain registries, and affiliate marketing partners, that is necessary to provide our services.

3. Use of Personal Data

3.1 Purpose of Processing:
We process personal data for the following purposes:

• Service Provision: To provide, maintain, and improve our web hosting, domain registration, and server management services.
• Billing and Payment: To process transactions, manage billing cycles, and prevent fraud.
• Account Management: To manage customer accounts, communicate important updates, and handle support requests.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3.2 Marketing Communications:
With your consent, we may use your email address and other contact information to send you newsletters, promotions, or updates. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in the email or contacting our support team.

4. Sharing of Personal Data

4.1 Third-Party Service Providers:
We may share personal data with third-party service providers (e.g., payment processors, domain registrars, cloud providers) to perform essential functions related to our services. These third parties are contractually obligated to protect your data and use it only for the intended purposes.

4.2 Legal Obligations:
We may disclose personal data if required to do so by law or in response to valid requests by government authorities (e.g., law enforcement or regulatory agencies).

4.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such changes and your rights in relation to the transfer.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Agreement or to comply with legal obligations. If you close your account, we will delete or anonymize your data, except where retention is required for legal purposes (e.g., tax compliance).

6. Confidentiality Obligations

6.1 Obligation of Confidentiality:
Both Host24.am and the customer agree to maintain the confidentiality of all confidential information disclosed during the course of service provision. Neither party will disclose or use confidential information for any purpose other than to fulfill its obligations under this Agreement.

6.2 Exclusions from Confidential Information:
Confidential Information does not include information that:

• Is publicly available or becomes publicly available without breach of this Agreement;
• Is independently developed by the receiving party without reference to the confidential information;
• Is disclosed to the receiving party by a third party without restriction and without breach of any confidentiality obligations.

6.3 Disclosure by Law:
If required by law, either party may disclose confidential information but must provide notice to the other party before doing so, unless legally prohibited from doing so.

7. Data Security

7.1 Security Measures:
We take reasonable and appropriate measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption: Personal data in transit is protected using encryption technologies (e.g., SSL/TLS).
• Access Control: Access to personal data is restricted to authorized personnel who require the data to perform their job functions.
• Regular Audits: We regularly review our security practices and infrastructure to identify and mitigate vulnerabilities.

7.2 Customer's Responsibility:
You are responsible for maintaining the security of your account, including keeping your password confidential. You must notify Host24.am immediately if you suspect any unauthorized access to your account.

8. Data Subject Rights

You have the following rights concerning your personal data:

8.1 Right to Access:
You have the right to request a copy of your personal data held by Host24.am.

8.2 Right to Rectification:
You have the right to request that we correct any inaccuracies or update your personal data.

8.3 Right to Erasure:
You have the right to request the deletion of your personal data, provided we are not required to retain it for legal purposes.

8.4 Right to Restrict Processing:
You have the right to request that we restrict the processing of your personal data under certain conditions.

8.5 Right to Data Portability:
You have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format.

8.6 Right to Object:
You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at privacy@host24.am.

9. Cross-Border Data Transfers

Host24.am operates globally, and personal data may be transferred to and processed in countries outside your home jurisdiction, including jurisdictions that may not have equivalent data protection laws. By using our services, you consent to the transfer of your personal data to such jurisdictions.

We ensure that appropriate safeguards are in place to protect personal data transferred outside of your jurisdiction, such as standard contractual clauses approved by relevant regulatory authorities.

10. Cookies and Tracking Technologies

Host24.am uses cookies and other tracking technologies to enhance your experience on our website and to gather analytical data. Cookies are small files stored on your device that help us remember your preferences and improve our services.

10.1 Types of Cookies Used:

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Help us analyze site performance and usage.
• Functional Cookies: Remember your preferences and settings.
• Advertising Cookies: Used for marketing and promotional purposes.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

11. Changes to This Agreement

Host24.am reserves the right to modify this Agreement at any time. Changes will be posted on our website, and you will be notified via email or through your account. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Agreement.

12. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of Armenia, without regard to its conflict of laws principles. Any disputes arising under this Agreement will be subject to the exclusive jurisdiction of the courts located in Yerevan, Armenia.

13. Contact Information

If you have any questions about this Agreement or our data privacy practices, please contact us:

• Email: privacy@host24.am
• Address: Vazgen Sargsyan, 26-3, Yerevan, Armenia

By using Host24.am services, you acknowledge that you have read, understood, and agree to be bound by this Personal Data and General Confidentiality Agreement.